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Season Pass Holders Are Being Asked to Buy Telltale’s Guardians of the Galaxy Episode 3 Separately on the PSN Store

Update 3: Telltale’s support emailed us this response: “Thank you for your patience. This is an automated response to let you know that the issue where Season Pass owners were prompted to purchase Episode 3 of Guardians of the Galaxy should should now be resolved. If you are still seeing this issue, please try completely shutting down your console and restarting, then launching the game again. If you are still unable to download the episode for free please let us know.

Unfortunately, we cannot refund any purchases made through the Playstation Store, so if you have already purchased the episode and would like a refund, you will need to contact Playstation Support for further assistance.”

Update 2: You are now able to download episode 3 for the correct amount of zero. We are not sure why it took over 24 hours to correct, but we will keep our eyes peeled for any official comment from Telltale Games and/or Sony. 

Update: Telltale has responded to our support email. They are aware of the issue, and they are working on it. They did not give us any indication for when it will be fixed.

We are not sure why, but gamers who purchased the season pass for Marvel’s Guardians of the Galaxy from Telltale are only seeing episode 3 as available to purchase separately on the PSN Store. Usually, the store would recognize the season pass and allow them to download it for free. This error will occur whether the content is accessed directly from the PSN Store or from within the game.

For now, Telltale Staff are advising you to reach out to support@telltale.com with “a detailed account (what platform, what region you’re in, exactly what is happening) to help them resolve it!”

We are impacted by this error as well, and we will try to have the review to you as quickly as we can.

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